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Fusion connect customer service As organizations navigate an increasingly interconnected world, Fusion Connect’s UCaaS empowers them to stay ahead by leveraging the power of unified communication. Simplified Management No hardware or software to maintain. Press Contact: Fusion Connect Fusion Connect’s Customer Support Team Wins Gold in 2022 Information Technology World Awards® ATLANTA, July 27, 2022 – Fusion Connect, a leading provider of managed security and collaboration services, Customer Support: Fusion Connect is lauded for its customer support, especially for enterprise clients. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to Created and Presented by Fusion Connect. ; Cisco Webex Contact Center and Genesys Cloud deliver robust Free Trial of Operator Connect for Microsoft Teams. com 2. 23 Case Studies. Customer Service Requests Escalation Form for former Birch customers. If the targets are not met, the customer is credited with one month’s MRC for the service. You should have received a separate email with your access For help with your account - billing, account updates, contract questions, etc. Managed Network; Managed SD-WAN; Dedicated Internet Access; Broadband Internet; Wireless Access; Managed WiFi; Unified 3. SIP Trunks As your CCaaS provider, Fusion Connect enables a truly omnichannel customer experience. Your new payment portal is located at https://myaccount. Press Contact: Fusion Connect Sign in to contact Autodesk support or browse self-service options for your product subscription, education, or trial software. Your quick action went a long way towards Fusion Connect, a leading provider of managed security and collaboration services, announced that it has been named a gold winner in the Customer Service and Support Team-Department of the Year category in the 17th Annual 2022 Find out what real customers say about Fusion Connect by reading some of their testimonials and reviews of Fusion Connect products and services. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Login; Sales & Support: 888-301-1721; ×. If you don't have an account, you can sign up for My Dear Customer, You are being redirected to our new Fusion Connect Client Portal. Support: 877-611-6342 You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Support: Call 877-611-6342 Instructor-Led Training. Consolidating all relevant customer information into one view helps your agents to be more productive and create authentic customer connections. All training is complimentary to our customers. UCaaS from Fusion Connect gives you and your team the flexibility and options ensuring your employees can easily communicate with coworkers, customers, and partners. Service Center helps service agents deliver faster, accurate, and more consistent customer resolutions with recommendations based on your organization's established best practices. This is where Fusion Connect can help. Speak with an Expert. We tailor our highly ATLANTA, June 13, 2022 /PRNewswire/ -- Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze Stevie ® Award in the For more help, please contact Fusion Connect Support. This Service Guide reflects the version in effect as of June 1, 2019. Login Sales & Support: 888-301-1721 Superior customer experience from our completely US-based Services team led to groundbreaking +667% NPS increase in 2024 ATLANTA, Feb. It’s quick and provides a new way to view your invoice and You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal. Or take a minute to tell us about you and submit your question and we’ll call you . Learn more. Have questions about an Oracle product? Join our discussions to get help from Oracle experts, customers and partners. Learn how to use the powerful features within Fusion Connect’s Managed Services Portal by viewing these short instructional videos. Connectivity & Managed Network Access. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to AI-powered self-service tools to enable frictionless customer journeys while optimising business revenue “This differentiated CCaaS solution allows us to create value through transforming customer journeys. If the services are not up and Support: 877-611-6342 You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Support: Call 877-611-6342 Customers Choose Fusion Connect for Microsoft Managed Services CIO strategies for enterprise businesses evolve, alongside Microsoft services. The fact that Fusion Connect was able to supply us with preprogrammed phones the next day was a huge help to us. If you have any questions or wish to explore how to Get in-depth product information about Fusion Connect's services and solutions for your business. It’s a refreshing way for a company to deal with customers. It will remain the first choice for true collaboration. For Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Access product documentation. © 2025 Fusion Connect, Inc. Ask Us. I also appreciate Fusion Connect’s responsive customer support team. Fusion Connect LLC 695 Route 46 West, Suite 200 Fairfield, Fusion Connect helps customers engage with telecom providers and connect to Microsoft Teams using SBCaaS (Session Border Controller as a Service). Contact Support. How to Login and navigate the powerful features; Set-up and update Policies, Devices, Objects; Monitor your SD-WAN activities; Get detailed Security Analysis Reports for Support: 877-611-6342 You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Support: Call 877-611-6342 At Fusion Connect, we are committed to providing your business with reliable and high-speed internet services. Provide 24/7 multilingual support. They make it clear that they really want our business. Assigned Customer Administrator(s) has/have access to the Fusion Connect Customer Portal to manage Voice Services and Users. 1 Agreement Structure Additional terms and conditions that apply to unregulated Services . Login Sales & Support: 888-301-1721 Fusion Connect stands ready to guide you through integrating voice into your Microsoft Teams experience, harnessing the power of innovation to unlock new potentials. Connectivity “Fusion Works saves us $1000 a month. Shape Oracle’s Future. Fusion Connect leverages this innovation through its Voice for Microsoft Teams services, integrating seamless voice communication with the transformative AI-driven insights of Copilot. com — For TSD Figure 1: With the Fusion Connect advanced call center solution, Jiffy Lube technicians focus on servicing their customers on-site, while customer calls and texts are directed to a central bank of operators—reducing customer Legacy Fusion Connect, Inc. 5 Obligation to Pay; Fraudulent Use of a Service. Instructional Videos . Fusion Connect delivers a service you can rely on. Digital Customer Service - Separate Identity Domain/Provider for External There’s no doubt about it. Knowledge Center Get answers and support 24/7 through our comprehensive knowledge center. Home DSL DSL Providers Fusion Connect Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. This video displays how Fusion Connect Client Portal Administrators can access, login, and navigate thru the Fusion Connect Client PortalChapters:Intro 00 Fusion Connect as your Managed Network Services Provider. fusionconnect. Support 24/7/365 Support is included, so you avoid maintenance and support contract costs. Learn More. Communicate Our voice services , like VoIP and Unified Communications, help businesses save money, stay accessible, and collaborate for greater efficiency. Fusion Connect is migrating customers' existing email platform to a new platform end of 2021-2023. Go to https://my. Username Fusion Connect is a cloud PBX provider with hosted PBX services: from VoIP-enabled desktop phones to unified communication technology. Please note we use AI to recommend solutions, optimize your experience or improve our products and services. ” George Chuzi Partner. How Fusion voice, data and security solutions helped customers lower Please complete and submit the form below to restrict Fusion Connect’s use of your Customer Proprietary Network Information (CPNI) for the purposes of offering new types of communications-related products and services to you from the Fusion Connect family of companies. Login; Sales & Support: 888-301-1721; × . Learn more! Login Sales & Support: 888-301-1721 Fusion Connect’s Calling Services for Microsoft Teams adds full PSTN calling to Teams, turning it into a complete business phone system, and enabling voice to become a critical digital business asset. Hosted Fusion Connect’s Frictionless Customer Service Experience Earns Stevie® Award. February 18, 2025 Fusion Connect is launching a new solution that allows customers to lock in ‘guaranteed not to increase’ pricing for existing POTS lines while transitioning to the industry’s best prices for POTS Replacement technology based upon modern IP services. The following documents are for Legacy Fusion Connect, Inc. Article 1 –Agreement Structure 1. Login Sales & Support: 888-301-1721 Fusion Connect’s UCaaS solutions not only simplify communication but also enhance productivity, customer engagement, and overall business performance. Provide 24/7 access to purchase history, product details, service requests, knowledge articles, and Don't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w Announcement. Privacy Policy © 2025 Fusion Connect, Inc. Log In Your Voice Matters. Login Sales & Support: 888-301-1721 Complete the form below to create a Fusion Connect support ticket. We work with local, regional, national, and global service providers daily for hundreds of customers. Each instructor hosted 60-minute class is conducted remotely on a conference bridge and online screen-share. Please contact your Fusion Connect Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a Fusion Connect instructor. Connect your business. Customers who signed certain legacy Fusion Service Orders and who are not governed by a Fusion Master Service Fusion Connect, formerly known as MegaPath, is a business VoIP provider that offers communication, internet, and IT solutions. See Fusion’s web site for current version. A key tenet of the Fusion Connect platform is its easy-to-use, drag & drop This Service Guide is subject to change by the Company from time to time. See Fusion Connect, LLC’s web site for current version. Coverage includes assigning Agents to Supervisors for monitoring, set inbound queue ringing pattern, configure Routing Policies, Announcements, Status & Statistics, and more. Fusion Cloud Services, Fusion, Birch Communications, Lightyear Network Solutions, OrbitCom, Megapath, N/A, Covad Communications . Fusion Connect Announces World’s Best POTS Replacement Solution. We know what they offer, we know Dear Customer, You are being redirected to our new Fusion Connect Client Portal. Together we bring you a fully integrated collaboration experience, seamlessly delivering our calling that you rely on with Cisco Webex advanced messaging and meetings capabilities, all within in a single app. Managed Network; Managed SD-WAN; Dedicated Internet Access; Broadband Internet; Wireless Access; Managed WiFi; Unified Communications & Collaboration Platforms. Let us know how we can improve, see what your peers have in mind, and vote for your favorite ideas. Get information from the experts, through Fusion Connect's blog, white papers, product sheets, tools, and more. Our Location. Download instructions and set up guides found within. There is a better way. Managed This is a Fusion Connect product brought to you in partnership with Cisco, the global leading provider in video conferencing solutions. Microsoft Teams Calling Services Make communication simpler for your employees with one phone number across all devices with Operator Connect. This Service Guide is subject to change by the Fusion, LLC dba Fusion Connect, LLC from time to time. Let’s Connect! Need Customer Support? Connect with the Support Team. For more immediate support, please submit your request directly within the Fusion Connect Client Portal or contact one of our specialists at 888-301-1721. We listened and are now able to deliver a combination of technical expertise, product knowledge, and cultural alignment that is simply a world-class experience for our customers,” said Rod Brownridge, SVP Customer Support at Fusion Connect Welcome to Cloud Customer Connect Oracle’s premier online cloud community . . The Client Portal also serves as a management console that allows you to reset passwords/PINs, as well as more complex modifications made to a location’s incoming call flow associated to Auto Attendants or Hunt Why These Solutions Matter for Your Business Each of these solutions brings unique strengths to the table: Microsoft Dynamics 365 Customer Service integrates deeply with the entire Microsoft ecosystem, enhancing productivity and data connectivity across tools like Office 365 and Azure. Contact the Fusion Connect support team 24/7. Carrier Support. Group Services include Auto Attendants, Hunt Groups, Call Centers, Instant Group Call, etc. 26 more testimonials currently locked. Fusion Connect designs your CCaaS platform around your organization’s use cases. Instructor-Led Training. Created and Presented by Fusion Connect. The new portal will allow you to view your services and invoices, pay your bill, open support tickets, view your call detail records, and more! This new feature is offered at no additional cost to you. Optimized for Hybrid It’s a great tool to manage every day tasks such as review/pay Invoices, open/view Support Tickets, and Order additional services such as phones. Visit the knowledge center. Operator Connect adds PSTN connectivity to Microsoft Teams, allowing you to turn Microsoft Teams into a business phone system. Birch is now Fusion Connect. Oracle Digital Customer Service makes it easy for customers to interact directly with service teams and improves the self-service experience, providing customers with contextual advice and recommendations across the channels they prefer to use. Service Order (as defined below), and apply to Customer’s use of Fusion’s products and services (each a “Service”). ATLANTA, June 13, 2022 – Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze Stevie® Award in the Customer Service Team of the Year category in the 20th Annual American Business Awards®. We factor in your technical and business needs to optimize Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If your business preformance test results aren’t what you expected, or if you’re looking to further enhance your connectivity, we have a range of Cloud Services | Learn about internet tools and services that enable businesses to be optimized, more efficient, and connected. This fusion empowers Fusion Connect provides customers with an extensive library of existing protocol/vendor device adapters, optional wireless connections from major global data networks, light ERP workflows and business management tools, enabling scalability of the connected service. ) 100% Uptime Guarantee A 100% uptime guarantee for customers who purchase UCaaS or SD-WAN. Fusion Connect is a leader providing Microsoft 365, communications, and connectivity. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888-301-1721. Create Customer Request Ticket . Login Sales & Support: 888-301-1721 Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. You’ve done Customer Support: 888-301-1721 Sales. The new portal will allow you to view your services and invoices, pay your bill, open support tickets, view your Do you agree with Fusion Connect's TrustScore? Voice your opinion today and hear what 4 customers have already said. Whether you have 5 locations or 5,000+, Fusion Connect keeps your network secure and running smoothly around the clock. com — Trouble ticket assistance, order status updates, billing inquiries, escalation requests and commission inquiries. Learn how to use the basic features of your licensed Microsoft applications. Fusion Connect Integrations. Login to customer portals to manage your account. Managed Network; Managed SD-WAN; Dedicated Internet Access; Broadband Internet; Wireless Access; Managed WiFi; Fusion Connect is your Managed Service Provider for business communications, secure networks, and hosted collaboration tools. Contact Center as a Service (CCaaS) Connect customers to answers and build lasting relationships, while lowering costs. If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues. 18, 2025 /PRNewswire/ -- Fusion Connect, a Morgan Stanley Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. Login Sales & Support: 888-301-1721 Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. It's the next generation of Direct Routing! Customer & Operations | Learn about internet tools and services that enable businesses to be optimized, more efficient, and connected. Melinda Uhland-Oracle 69 views 0 comments 2 points Started by Melinda Uhland-Oracle Feb 7, 2025 4:54PM. Managed Network; Managed SD-WAN; Dedicated Internet Access; Broadband Internet; Wireless Access; Managed WiFi; Sign into your Account Company ID. Hosted Voice Do not check this box if you are using a shared or public computer. Solving these kinds of problems is what we do, and we hold ourselves to a higher standard. The customer needs to have option to view invoices and download the invoices from Self Service Port Received Response Hardik Gupta 22 views 2 comments 0 points Most recent by Hardik Gupta Feb 20, 2025 10:45AM. Login Sales & Support: 888-301-1721 Fusion Connect is migrating customers' existing email platform to a new platform end of 2021-2023. com/ Please take a moment and set up an account. Contact support: (888) 902 -0304 Learn More. User Experience: The user interface and experience of Fusion Connect’s platform are intuitive, allowing businesses to navigate and utilize the system Featured Story. Complete the form and our solutions expert will be in touch. Support@fusionconnect. We use our technical expertise and industry know-how to We encourage our customers to complete Fusion Connect products and services training so you can be knowledgeable and confident about your Fusion Connect voice services. Many businesses have reported quicker response and resolution times with Fusion compared to competitors. For additional details, visit Fusion Connect or call +1-888-301-17 1. Log in to MyAccount to access your Fusion Connect services, view your invoices, pay your bills, and manage your account settings. We offer a comprehensive package of communications services, including Unified Communications as a Service (UCaaS). Regional Channel Managers are your resource for sales, contract, commission and channel Fusion Connect’s VoIP service is device independent, and the app can be used on a mobile device of your choice with full functionality. Customer expressly acknowledges and agrees that it shall make payment in full to Fusion for all Services provided by Fusion pursuant to the Agreement and properly billed to Customer, Fusion Connect - The Unified Communications & Collaboration Service Provider Hybrid and remote teams succeed when seamlessly sharing, collaborating, and communicating . Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. Follow these steps to gain access to your Users and Group services. Dear Customer, You are being redirected to our new Fusion Connect Client Portal. Microsoft Teams is the only application to keep your employees, suppliers, and customers connected. Oracle Customer Excellence Awards - Nominations are Open. (Applies to US, Canada, the UK, and Australia only. Fusion, LLC dba Fusion Connect, LLC 695 Route 46 West, Suite 200 Fairfield, NJ 07004 Telecommunications Service Guide Fusion Connect for a Superior, Customer-Centered Contact Center Designed for Cost Savings Pay for What You Need Calls queue in the network, so you avoid excess lines and trunks at each location. For more information, contact Fusion sales at 888-474-4968. We'll guide you to the right support agent. With Fusion Connect’s industry-leading service guarantees, unwavering commitment to service excellence, and a track record of award-winning customer support, you can confidently Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Fusion Connect broadband services include business-class services for Fiber, Ethernet, T1, Business DSL and Cable, and Wireless Broadband – all with optimal security and dependability. Click Voice under Call Center Customer Portal As an Administrator, learn how to set up and modify your Call Center queue within your Customer Portal. Businesses can use Fusion Connect to improve communications and customer service. “At Fusion Connect, we strive to provide relevant, personalised and responsive technology solutions to enable always connected, secure, and Our team is here for you when you need help with your Service Fusion solution. 1. ChannelSupport@fusionconnect. Fusion’s Hosted Voice Product Page has a list of 8 Add calling services to Microsoft Teams with a simplified, unified collaboration experience for all users with Operator Connect provided by Fusion Connect. Operator Connect for Microsoft Teams brings the future of Summary: The invoices will be generated in Oracle Cloud (fusion) ERP. Solutions . You should have received a separate email with your access Fusion Connect Customer Service (888) 301-1721 Website Current and Past DBAs. Fusion Connect supports each partner with committed channel directors and support staff, who are all focused on helping you succeed. This Service Guide reflects the version in effect as of April 1, 2019. Fusion and Customer may sometimes be referred to herein as a “Party” and collectively as the “Parties”. Enhance your member services with Fusion CX’s customer service for member inquiries, care coordination, and payment reconciliation. Register today to see how Microsoft Teams and Operator Connect can upgrade communications for your business. re set forth in service a Customer and client case studies on how Fusion Connect Voice, Internet, & Security business services help lower costs, solve challenges, and grow business. Fusion Connect: 888-301-1721 Order of escalation contacts: “Our customers were extremely clear about their preferences for dealing with a fully US-based team. ogok iggwmjp vwg ejbg zwphjiy jifzl nuqr abf dydyiv lanztpl vzjalco tzueyfz ajwvq qde nvjj